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LINE & WHATSAPP FOLLOW-UP · THAILAND

What happens after a missed WhatsApp.

Nothing, usually — and by evening that customer has booked somewhere else. Rejig Labs replies within minutes on LINE or WhatsApp, and only pulls one of your people in when it is a real booking.

Message missed Reply in minutes Easy ones closed Human if it's real

LINE us · WhatsApp · hello@rejiglabs.com

THE INBOX NOBODY OWNS

Drowning in LINE, and it is all one thread deep.

Most of the messages are the same five questions. A few are money. Nobody can tell which is which without opening every one, so either the whole inbox waits or somebody stands there answering "how much for a fade" all afternoon. The ones that were ready to book do not wait.

Sketch of LINE and WhatsApp messages arriving at a busy shop and being answered automatically

WHAT ACTUALLY HAPPENS

Replied to, sorted, escalated.

1It replies in minutesOn LINE, WhatsApp or your web chat, in the language the customer wrote in, with your real prices and your real opening hours.
2It finishes the easy onesPrice, availability, directions, "are you open Sunday" — answered and closed. If they want a slot, it books it and confirms.
3A human only for the real onesA genuine booking question it should not decide, or a complaint, goes to your staff with the whole thread attached. Everything else never reaches them.

Shop owner questions.

You've got questions. We've got answers.

With Rejig Labs, it does not go unanswered. The message is picked up within minutes, answered in the customer's language, and turned into a booking if that is what they wanted. A person is only pulled in when the conversation actually needs one.
Both, plus web chat. This is built for Thailand, where customers message a shop on LINE or WhatsApp. It is not a US-style phone tree.
Send us a real chat you missed. We show you the reply it would have sent, in your language and your prices, before you commit to anything.