AI NIGHT DESK · HOTELS IN THAILAND

Hotel night desk that never misses a call.

Rejig Labs runs your hotel phone from 10pm to 7am. Late arrivals get a real answer, urgent calls still reach your duty manager, and the front office starts the shift with one summary.

Late check-in, 1am → Answered first ring → Escalated if urgent → Morning summary

LINE us · WhatsApp · hello@rejiglabs.com

10PM TO 7AM

The quietest shift is the one that costs you.

Overnight the phone rings rarely and matters enormously: the late arrival, the guest who cannot find the gate, the booking someone wants to make right now. Staffing a full desk for that volume is hard to justify, so the calls go to a night porter mid-round, to voicemail, or nowhere. The GM finds out at breakfast, from a guest.

Sketch of a hotel phone ringing at night and being answered instead of going to voicemail

WHAT ACTUALLY HAPPENS

Answered, handled, handed over.

1The late call is answeredFirst ring, in Thai, English or Russian. Late check-in, arrival time, directions, parking, breakfast hours, a room request.

2Anything real reaches a personA complaint, a medical issue, anything the AI should not decide goes to your duty manager immediately, with the conversation attached.

3The morning summary landsOne list at the start of the shift: every call, what was asked, what was promised, what is still open at the top.

The Rejig Labs AI night desk. It answers in the caller's language, handles late check-in, arrival times, directions and standard requests, and escalates to your duty manager when the call actually needs a person.

One summary at the start of the shift: every call, who it was, what they asked for and what was promised, with anything still open flagged at the top.

It works alongside the systems you already pay for rather than replacing them. Which parts write back automatically depends on what your PMS exposes, so we scope that on the walkthrough before quoting.

Same front desk, different room.

AI receptionist for a Phuket clinic · What happens after a missed WhatsApp · AI receptionist overview

Talk to Rejig Labs: LINE us · WhatsApp · hello@rejiglabs.com

Hotel night desk that never misses a call.

The quietest shift is the one that costs you.

Answered, handled, handed over.

Front office questions.

Same front desk, different room.